Job Details

Job Overview 

We are seeking a specialized Low-Code Application Support Specialist with strong Mendix platform knowledge and Java expertise to join our global team. In this role, your primary focus will not be developing applications from scratch, but rather utilizing your Mendix expertise for deep troubleshooting, root-cause identification, and maintaining the operational health of existing business-critical applications. 

You will act as the technical backbone for the Low-Code operational tower, analyzing application logic, reviewing integrations, and collaborating with client’s internal developers and business stakeholders to ensure high availability and compliance. 

Team structure and support coverage 

As part of a globally distributed team spanning UTC-6, UTC+1, and UTC+8 time zones, you will contribute to around-the-clock service coverage. This role includes participation in a rotating on-call schedule, providing support for critical P1/P2 incidents outside standard business hours. 

Key Responsibilities 

• Provide expert L2/L3 support specifically for Mendix-based enterprise solutions. 

• Act as the internal Subject Matter Expert (SME) and mentor for the dedicated global Mendix team. 

• Perform deep-dive troubleshooting and root-cause analysis on Mendix applications to resolve complex incidents. 

• Debug and analyze Custom Java Actions, JVM logs, stack traces, and Mendix Runtime errors to resolve application crashes or performance bottlenecks. 

• Analyze existing Microflows, Domain Models, and XPath queries to identify logic errors. 

• Support complex system integrations, working with APIs (REST, SOAP, OData) and middleware platforms (e.g., SAP PI, MuleSoft) connected to the Mendix ecosystem. 

• Resolve authentication issues and integrations with SSO providers (Okta, Active Directory). 

• Liaise directly with client stakeholders and Mendix development teams/vendors to propose code fixes and architectural improvements. 

• Ensure all application changes and updates are executed in accordance with Change Management and compliance protocols. 

• Document technical findings, resolutions, and operational workarounds in the Knowledge Base. 

Qualifications, Skills and Experience 

Education which suit the position 

• Follow-up/Higher Professional Education 

• University education (Bachelor's degree) 

• University education (Master's degree) 

• Postgraduate (Doctorate) 

Must have: 

• Mendix Platform Expertise: Proven experience working with the Mendix platform (strong understanding of Microflows, Domain Models, and application architecture). 

• Java Proficiency: Strong ability to read, debug, and troubleshoot Java code. Essential for analyzing Custom Java Actions and interacting with the Mendix Java API. 

• Log & Performance Analysis: Hands-on experience reading and interpreting Java Virtual Machine (JVM) logs and system traces 

• Experience with API Integration concepts (REST, JSON , OData, Middleware) and data exchange troubleshooting. 

• Proficiency in log file analysis and debugging integrated systems. 

• Hands-on experience with Azure DevOps framework and Agile delivery practices. 

• Strong analytical mindset focused on troubleshooting and reverse-engineering of issues rather than development of applications. 

• Strong understanding of ITSM / ITIL processes (Incident, Change Management). 

• Comfortable interacting with developers, business analysts, and senior stakeholders. 

• Excellent communication skills and fluency in English (written and spoken) to interact with global users. 

Nice to have (considered a big plus): 

• Mendix Certification (Rapid Developer, Advanced Developer, or Support Specialist). 

• Familiarity with frontend troubleshooting (HTML, CSS, JavaScript) within the Mendix UI framework. 

• Experience with managing Cloud platforms (AWS basics / Amazon Workspaces). 

• Knowledge of enterprise database systems (SQL). 

• Familiarity with regulatory compliance frameworks (GxP, FDA 21 CFR Part 11, ISO 13485). 

Why join us? 

• You’ll gain deep industry knowledge in a highly regulated, knowledge-intensive sector. 

• You’ll work in a team where collaboration, knowledge-sharing, and continual improvement are a priority. 

• You’ll have the opportunity to contribute to real-world projects from day one.